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Visitor Experience Assistant

Staff Photos

Join our dynamic team at the Chatham Historic Dockyard Trust and be a pivotal part of our frontline Visitor Experience Team. You’ll play a crucial role in elevating and enriching the experience of our museum and heritage site visitors, ensuring they receive unparalleled levels of customer service and engagement. Your commitment to maintaining the health and well-being of our visitors at all times is paramount.

As a member of this team, you’ll embrace a dynamic, flexible work environment, collaborate with colleagues across all departments, and demonstrate a proactive and adaptable approach. Your responsibilities will go beyond the ordinary, and you’ll be empowered to take on additional duties as agreed with your line manager, ensuring a diverse and engaging work experience.

Staff Photos

“I like being a Visitor Experience Assistant because no two days are the same. I get to learn new facts and love working with people, but most of all who else can say they go to work every day and open up a warship or an amazing building like the ropery and educating people with your knowledge? It’s amazing!”

Nikki, Visitor Experience Assistant

I love meeting our visitors and ‘share’ the Dockyard with them. It is very rewarding to be able to share my knowledge with our visitors and help them have a great day out. My role allows me to learn about, and work in, so many diverse galleries and ships. I am constantly learning and meeting people from all walks of life. Being a Visitor Experience Assistant allows me to use skills I already have, plus take on exciting new challenges.”

Kat, Visitor Experience Assistant
Staff Photos

how to apply

If you are interested and would like to apply for this vacancy, please complete our application form. Applications should be made using the form only – only applications received in the prescribed format will be considered for the position.

Completed application forms can be emailed to Antonio Di Benedetto at or posted to:

Antonio Di Benedetto
Chatham Historic Dockyard Trust
The Fitted Rigging House, The Historic Dockyard
Chatham, Kent ME4 4TZ

Please note, due to the volume of applications we receive, we are not able to contact all unsuccessful candidates.

It’s all in the details

If you’re interested in applying for this role, please take time to read the job description and person specification.

You can download the application form by clicking on the link below.

If you require assistance in completing the form or need to make your application in an alternative format, please contact Antonio Di Benedetto via email on:

Job Description

Person Specification

Application Form

Group photo of female staff

Feeling a little unsure?

Not sure if you meet all of the qualifications? Let us make that decision.

Research shows that women and members of other under-represented groups tend not to apply for jobs when they feel like they don’t meet every qualification, when often they do. We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Equal Opportunities

As part of our commitment to Equality, Diversity and Inclusion, we aim to ensure a balance of representation and lived experience across our teams. We are committed to providing our employees with a work environment free from discrimination in which all can develop and thrive.

We acknowledge and value the benefits of a diverse workforce and welcome applications from people of all backgrounds. The application process aims to ensure that no real or perceived barriers exist and we are committed to ensuring the process is transparent, fair and as inclusive as possible for all applicants.

Other opportunities

We are currently also recruiting for the following roles: